Who is covered?
Technical support is offered to any registered user of Tri-Global for both hardware and software for a period of one (1) year unless otherwise extended. Both hardware warranty and software maintenance extensions are available at time of purchase or at any time prior to their expiry.
What is covered?
Hardware warranties generally include a one (1) year limited warranty against any manufacturer defects or failures. Please consult your hardware warranty received with your equipment at time of purchase for more details. Software maintenance includes related software updates for a period of one (1) year and a limited warranty against any manufacturer defects or failures of the software itself for the same period.
Technical Support versus Training
Technical support is offered to users who have either equipment or software failures. General hardware warranties and software maintenance programs cover these forms of inquiries at no charge to registered users.
Training is for users who require work flow instruction and related consultation using hardware or software applications. Training services are not covered under standard technical support and must be contracted out accordingly.
Can I obtain support if my software maintenance has expired?
Absolutely. You can either renew your software maintenance to enjoy a full year of software updates and technical support benefits or purchase a one time support incident option.
Can I extend my hardware warranty if it has already expired?
How long can I expect for a response to my support request?
Most cases a response will be provided within one (1) business day. Often times inquiries will be responded to immediately upon receipt of request. Hardware issues may require additional time for full diagnosis once hardware has been received by our service technician and is dependent upon repair parts availability at time of receipt.